Before you ask for a refund
If you have purchased a theme or add-on and you have a issue with the product, we recommend that you contact our team and seek assistance. Often they’ll be able to help to troubleshoot your problem. We answer each and every email sent to us within 24/48 hours, so if you don’t hear from us, please check your email’s spam/junk folder.
For a quick solution, we advise you to provide the following information:
- Temporary CS-Cart login
If the purchased product is so different from what has been offered, you can use our refund form.